1. Collect the correct address from the client. 2. Update the address in their order on Shiphero and Big Commerce. 3. Reship the item to the correct address. 4. Inform the customer that we have reshipped the item at no cost, but that they will be res
If a customer inputs the wrong shipping address or they want to change the address once the package has already been shipped, advise that once the package has been scanned into the system then can contact the shipper (Canpar, Canada Post, etc.) to up
First time and other short term customers will not receive a refund for the sale price difference when ordering within a few days of a sale. If long term VIP customers place an order within a couple of days of a sale and reach out, we can offer them